Access to the CRS Supervisor Desktop application is not managed by proxy to CUCM users. Instead, users are managed by Cisco Desktop Administrator which is installed on the server. So if a password reset is required, this is where it’s done.

Open the Administrator application, expand the Call Center icon, expand Supervisors. Locate the user and click Properties. Enter the new password.

If the user is not listed, it means they haven’t been as a Supervisor for any CSQ in the administration web interface. Open the web interface (should be http://<server>/appadmin), log in with and Administrator user (e.g. crsadmin) and go to Tools -> User Management -> Supervisor. Add the user.

To assign the new user as a Supervisor of a Team, go to Subsystems -> RmCm -> Teams. Select the team you are after. You can have only one Primary Supervisor but multiple Secondary Supervisors. Teams can be assigned to more than one CSQ.